Customer Support

Customer service analyst

Average gross salary in United Kingdom is

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80% of people earn:

18K - 36K GBP

10% earn less lthan 18K GBP

10% earns more than 36K GBP

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the gb.paylab.com salary survey, 80% of people on the Customer service analyst position in the United Kingdom earn between 18,348 GBP and 36,132 GBP annually gross.

10% of employees earn less than 18,348 GBP and 10% of people earn more than 36,132 GBP.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

612. place

Women representation in position

n/a

Average age of respondent by position

n/a

807. place

Nursery School Teacher Assistant

Education, Science & Research

9,483 - 24,460 GBP

613. place

Floor Layer, Paver

Construction & Real Estate

612. place

Customer service analyst

Customer Support

18,348 - 36,132 GBP

611. place

Supply Technician

Transport, Haulage, Logistics

1. place

IT Director

Top Management

40,467 - 201,984 GBP

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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